Shipping Policy

Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as either the “Company”, “We”, “Us” or “Our”) refers to BREWMART ONLINE SDN. BHD.
  • “Goods” refers to the coffee, tea, beverages, snacks, and other items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the BREWMART ONLINE SDN. BHD. website, accessible from brw-mart.com.
  • “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Coverage

We currently provide shipping services within Malaysia only.

All Orders placed through our website are eligible for delivery to valid addresses within Malaysia, subject to the availability and coverage of our appointed delivery partners.

We currently do not provide international shipping. Orders placed for delivery outside Malaysia will not be accepted or fulfilled.

Free Shipping

Shipping is free for all Orders delivered within Malaysia.

You will not be charged an additional shipping or delivery fee at checkout for eligible Malaysian delivery addresses.

The Company reserves the right to review or update its shipping arrangements from time to time. Any changes to shipping charges or delivery conditions will be reflected on the website where applicable.

Order Processing

Orders will be processed after successful payment confirmation.

We will begin preparing Your Order once payment has been successfully received and confirmed. Orders may not be processed until payment has been verified.

Please ensure that all information provided during checkout, including Your name, contact number, and delivery address, is accurate and complete.

The Company will not be responsible for delays caused by incorrect, incomplete, or insufficient delivery information provided by the customer.

Delivery Time

We aim to deliver Orders within 7 days from the date the Order has been processed and payment has been confirmed.

The 7-day delivery period is an estimated delivery timeline and may vary depending on the delivery location, courier availability, public holidays, weekends, weather conditions, operational issues, or other circumstances beyond Our reasonable control.

Customers should allow sufficient time for delivery when placing an Order.

No Overnight Delivery

We currently do not provide overnight delivery.

Customers cannot request or purchase an overnight, same-day, next-day, or express delivery service through Our website unless such a service is specifically announced and made available by the Company.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an Order.

Please ensure that the address includes all necessary information required for successful delivery, including:

  • Full name of recipient
  • Complete delivery address
  • Contact number
  • Postal code
  • City and state

If an Order cannot be delivered due to an incorrect or incomplete address, the customer may be contacted to provide additional information.

Any additional delay resulting from incorrect or incomplete information provided by the customer may not be considered a delay caused by the Company.

Delivery Attempts

Delivery will be handled by the Company’s appointed courier or delivery service provider.

Customers should ensure that someone is available to receive the Order at the provided delivery address where necessary.

If a delivery attempt is unsuccessful because the recipient is unavailable or the delivery address cannot be accessed, the courier may make another delivery attempt or provide further instructions for receiving the Order.

Delays

Although We aim to deliver all Orders within the stated 7-day period, delivery may occasionally be delayed due to circumstances beyond Our control.

These circumstances may include, but are not limited to:

  • Severe weather conditions
  • Public holidays
  • Courier operational delays
  • High delivery volumes
  • Traffic or transportation disruptions
  • Incorrect or incomplete delivery information
  • Unexpected events affecting delivery operations

We will make reasonable efforts to assist customers in resolving delivery issues where possible.

Delayed Orders

If Your Order has not been received within the expected delivery period, please contact Us as soon as possible.

You may contact Our customer service team with Your Order details so that We can review the delivery status and assist with the matter.

Where an Order exceeds the delivery timeline stated in this Shipping Policy, the customer may be eligible for a return or refund in accordance with Our Return, Refund and Exchange Policy, subject to the applicable terms and required evidence.

Damaged Packages

Customers are encouraged to inspect the package and Goods upon delivery.

If You receive an Order that appears to be damaged, spoiled, or defective, please contact Us within the timeframe stated in Our Return, Refund and Exchange Policy.

For eligible claims, customers may be required to provide a clear and continuous unboxing video, photographs, Order details, and other supporting evidence requested by the Company.

Changes to Orders

Once an Order has been processed, changes to the delivery address or other Order details may not always be possible.

If You need to make changes to Your Order, please contact Us as soon as possible. We will try to accommodate the request where the Order has not yet been processed or dispatched.

Shipping Restrictions

Our shipping service is currently limited to Malaysia only.

We do not ship to international destinations. We also do not currently offer overnight or express delivery services.

Any Order requiring delivery outside Malaysia may be cancelled or rejected by the Company.