Refund and Returns Policy

At BREWMART ONLINE SDN. BHD., we strive to ensure that every order is prepared and delivered accurately and in good condition. Please review the following Return, Refund and Exchange Policy before making a purchase.

Returns, Refunds and Exchanges

All items sold by BREWMART ONLINE SDN. BHD. are non-exchangeable and non-refundable, except under the following circumstances:

• The wrong item was sent by the Company.
• The item received does not match the specifications, description, features, or other information advertised on our website.
• The item received is spoiled, damaged, or defective upon delivery.
• The order exceeds the delivery timeline stated in the Company’s Shipping Policy.

If none of the above circumstances apply, the item will not be eligible for a return, refund, or exchange.

Required Evidence

For any return or refund request, the customer is required to provide:

• A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
• A clear video showing the first use of the item, where applicable.
• Relevant photographs, order details, or other supporting documents requested by the Company.

Request Period

All return and refund requests must be submitted to brewmartonline@outlook.com within 24 hours of receiving the item.

Any requests submitted after the 24-hour period or without the required evidence will not be accepted.

The Company reserves the right to request additional information or evidence when reviewing a return or refund request.

Contact Us

BREWMART ONLINE SDN. BHD.
Email: brewmartonline@outlook.com
Phone: 011-2075 5707
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Address: 207 JALAN MAGAZINE, 10300 GEORGE TOWN, PULAU PINANG, MALAYSIA