Privacy Policy

Definitions

For the purposes of this Privacy Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to BREWMART ONLINE SDN. BHD.
  • “Goods” refers to the coffee, tea, beverages, snacks, and other items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the BREWMART ONLINE SDN. BHD. website, accessible from brw-mart.com.
  • “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Personal Data” means any information that can be used to identify You directly or indirectly.

Information We Collect

When You use Our Service, place an Order, contact Us, or interact with Our website, We may collect certain information, including:

  • Name
  • Contact number
  • Email address
  • Billing and delivery address
  • Order and purchase information
  • Payment-related information
  • Information You provide when contacting Our customer service
  • Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to provide and improve Our Service.

How We Use Your Information

We may use the information We collect to:

  • Process and fulfil Your Orders
  • Arrange delivery of purchased Goods
  • Process payments and transactions
  • Communicate with You regarding Your Orders
  • Respond to enquiries and customer service requests
  • Improve Our website, products, and services
  • Prevent fraudulent or unauthorized transactions
  • Maintain the security and functionality of Our Service
  • Comply with applicable legal and regulatory requirements

Payment Information

Payments may be processed through third-party payment providers. We do not intend to store Your complete payment card details on Our website unless otherwise stated.

You should review the privacy policies of the relevant payment provider to understand how Your payment information is handled.

Cookies

Our website may use cookies and similar technologies to improve Your browsing experience.

Cookies may help Us remember Your preferences, understand how visitors use Our website, maintain shopping cart functionality, and improve the performance of the Service.

You may configure Your browser to refuse cookies. However, some parts of the website may not function properly if cookies are disabled.

How We Share Your Information

We may share Your information with trusted third parties where necessary to operate Our business and provide Our Service, including:

  • Payment service providers
  • Delivery and logistics providers
  • Website hosting and technology providers
  • Service providers assisting with website operations
  • Professional advisers where necessary
  • Government authorities where required by law

We do not sell Your personal information to third parties.

Data Security

We take reasonable measures to protect Your Personal Data against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, We cannot guarantee absolute security of Your information.

Data Retention

We retain Your Personal Data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing Orders, maintaining business records, resolving disputes, and complying with applicable legal obligations.

Your Rights

Depending on applicable laws, You may have rights regarding Your Personal Data, including the right to request access to, correction of, or other lawful handling of Your personal information.

If You wish to make a request regarding Your Personal Data, You may contact Us using the contact information provided below.

Third-Party Links

Our Service may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage You to review the privacy policy of any third-party website You visit.

Children’s Privacy

Our Service is not intended to knowingly collect personal information from children without appropriate consent.

If You believe that a child has provided Us with Personal Data without appropriate consent, please contact Us so that We can take reasonable steps to address the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Our business, Service, or applicable legal requirements.

Any changes will be posted on this page. We encourage You to review this Privacy Policy periodically.